Questions about our Fortuneplay coverage are welcome. This site is an independent information portal, so we can help with the content you see here, explain the way we assess the operator and point you towards useful UK support services. For anything involving a player account, use the Fortuneplay homepage to review our information before contacting the operator through its own support channels.
Before you write to our editorial team
Our inbox is for editorial matters: questions about a feature, a correction, unclear wording or the information published on this site. It is not a customer-support desk, and we cannot access player balances, game sessions, bonus credits or withdrawal requests.
If you are trying to complete an account task, the operator is the right place to start. Fortuneplay operates through a social and sweepstakes setup, so questions about tokens, prize redemption or platform-specific navigation should go to the support options provided within the operator’s own site.
What our inbox can handle
We can explain how we approached the games hub, the four connected platforms, the daily bonuses and bonus spins, or the redemption process described in our overview. We can also help with questions about responsible gambling, including where to find a self-exclusion service or a confidential support line.
- Editorial questions and suggested corrections
- Explanations of the information published by the portal
- Responsible gambling signposting and support resources
- Questions about navigating this independent site
Questions about a Fortuneplay account
We do not operate player accounts and cannot register an account, make a deposit, redeem a prize, change game settings or release a withdrawal. Those requests need to reach the operator through the support channels in its own platform. Please do not send identity documents, payment details or account credentials to our editorial inbox.
When contacting the operator, keep your account reference and a clear description of the issue to hand. That gives its support team the best chance of locating the relevant transaction or platform. Our role remains editorial: we explain how the service works and provide independent context for your decision.
How to reach us
Email [email protected] with your question and the page that prompted it. Include any relevant factual details, but leave out passwords, card numbers and other sensitive information. Our editorial team aims to respond to enquiries within 48 hours.
We read messages about player experiences carefully, particularly where they highlight a recurring technical or payment issue. Please describe what happened in chronological order and avoid including private data that the editorial team does not need.
Why the distinction matters
Separating editorial enquiries from account support keeps player information out of an informal review inbox. It also means that Fortuneplay remains responsible for its own platform, while this site remains responsible for the accuracy and usefulness of what we publish. Neither side can take the other’s place when a specific account needs attention.
Support for gambling concerns
Gambling should remain entertainment rather than a financial plan or an obligation. Anyone aged 18+ who is concerned about their behaviour can contact GamCare or the National Gambling Helpline on 0808 8020 133, available free and 24/7.
For confidential support and self-assessment tools, visit BeGambleAware.org. Players who want to take a break across licensed sites can use GamStop, while Gordon Moody provides treatment and support services.
Escalating a complaint
A complaint about our website should be sent to [email protected], including the page address and a description of the concern. Complaints about an account, redemption or payment should go directly to the operator because we cannot investigate or overturn its decisions.
This contact page provides information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of gambling activity. Access is restricted to people aged 18 and over (18+). For free, confidential help with gambling, visit BeGambleAware.org.
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